Questions clubs ask before they start

Photograph them. Collect the cards as you always have, then take a photo of each one in ScribbleScore on a phone or tablet. You can work through a stack one after another; each card joins a queue and is read while you carry on photographing the next.

There is nothing to type in, and nothing changes for the golfers on the course.

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No, but it has to be readable. A card photographed flat, in reasonable light, with all the holes in frame is what you are aiming for.

If the photo has a problem, ScribbleScore says which one: glare, blur, shadow, or an edge cut off. It tells you rather than quietly guessing through it, so you can retake that card while the person who handed it in is still standing there.

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Yes. A scanned image works the same way as a photo, and scans are usually cleaner. Most clubs find a phone quicker, because the card is already in their hand at the desk.

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About 45 seconds for a four-player card. Cards are read on our side rather than on your phone, so you can keep photographing while earlier ones are still being read.

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Accurate enough that reviewing a card is quicker than typing one, and built so that where it is unsure, it says so instead of guessing.

Every value it reads carries its own confidence score. Where a digit is ambiguous it records what else it could be, and it pays particular attention to the handwriting confusions that actually matter on a scorecard: 3 against 5, 1 against 7, 4 against 9, 6 against 0 and 2 against 7. Anything it is unsure about is read a second time, on its own, before you are ever asked about it.

We do not publish a single headline accuracy percentage, because the number that matters is how many cells you have to check on your cards, not on ours.

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It becomes an exception and comes to you, with the photograph of the card beside it and the readings it thinks are possible. You pick the right one, or type the right one.

A cell nobody can read is not silently filled in. It is either resolved by a person or it stops the card from being marked as checked.

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No. That is the entire point. ScribbleScore brings you the values it is unsure about and the ones that disagree with something else on the card, and leaves the rest alone.

There are nineteen kinds of exception, split into two groups. Must-fix ones, like a missing score or a name nobody can read, stop the card being marked as checked. Worth-a-look ones, like a total that does not match the holes, are shown to you but do not block anything.

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You are told, and shown both numbers. ScribbleScore adds up the holes itself and compares that with the total the player wrote at the bottom of the card.

It does not silently pick one. In practice the holes are usually right and the written total is an arithmetic slip, but that is a judgement for the committee, not for software.

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Yes. Every correction is kept against the card, with the original reading, the corrected value, who made the change and when.

That history stays attached to the published result, which is what lets a committee settle a prize dispute weeks later from the record rather than from memory.

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ScribbleScore reads and stores the photograph of the whole card, signatures included, so the signed original is part of the permanent record of the competition.

It does not attempt to validate a signature or judge whether a card was properly signed and attested. That is a matter for the committee under the rules of golf, and the signed card is there for them to look at.

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Four, each with its rules, rounding and countback behaviour covered by automated tests: individual Stableford, four-ball alliance, two-ball alliance (better ball) and combined Stableford.

For the alliance format you choose how many scores count on each hole, from one to four. The handicap allowance percentage is adjustable per competition, so a format played off 85% is scored off 85%.

If your club plays a format that is not on the list, ask: formats are added on request, and we only list one publicly once its behaviour is under test, because a format that is nearly right is worse than one we do not offer.

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Yes. Both 9 and 18 hole competitions are scored, and countback adjusts accordingly: over 9 holes it works from the last six, last three and last hole.

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By countback, in the standard sequence: the last nine, then the last six, then the last three, then the last hole.

If two players or teams are still exactly level after all four, they share the rank and the next rank is skipped, so two players tied on first are both shown as first and the next is third. The leaderboard marks a result where countback did the separating, so nobody has to wonder why one player is above another on the same points.

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Yes, as a percentage across the competition, with the common ones a tap away. The playing handicap is calculated from the exact handicap and the allowance, rounded half away from zero, and the leaderboard shows what each player is playing off.

Change the allowance after cards are in and every result is recalculated. You do not re-enter anything.

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No, and often you do not have to set it up at all. ScribbleScore reads the printed par and stroke index rows off the card itself.

If you have not told it which course you are playing, it takes the layout from the card. If you have set a course up and the card disagrees with it, it shows you both and asks once which is right, rather than asking again on every card in the pile.

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Not as a single competition, no. ScribbleScore ranks one field per competition, so an A and B division are run as two competitions today, each with its own board and its own countback.

The other route is the CSV export, which carries every player's handicap, gross, points and countback figures, so a committee that wants to split one field afterwards has everything it needs. We would rather tell you that than imply a division button exists.

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No, and we are careful about how we describe this. GolfRSA is the official World Handicap System authority in South Africa and HNA operates the technology behind it. They hold the official handicap relationship with the golfer, and they calculate the official Handicap Index.

ScribbleScore works alongside that. It runs an HNA-compatible workflow: it uses the handicaps you give it to score your competition, and it produces a reviewed record of what was played. It does not submit scores for official handicap purposes, it does not calculate an official Handicap Index, and it is not integrated with HNA.

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No. Keep your handicap system exactly as it is. ScribbleScore handles the paper-to-results workflow: reading the cards, resolving exceptions, applying the competition rules and publishing a reviewed result.

Golfers do not need a second handicap identity, and they should not be asked for one.

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No. That is a deliberate design decision, not a limitation. A player opens a link in their browser and sees the result. No account, no download, no password.

If someone wants it on their home screen they can add it, and it opens full screen like an app. That is their choice, not a requirement, and nothing is withheld from people who do not.

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Whoever you share the link with. A competition is only publicly readable once someone with admin rights publishes it; until then it is not reachable from the internet at all.

Published result pages are set not to be indexed by search engines, so a member's name and score do not turn up in a web search for them.

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Yes, and it is set up for your club as part of an implementation. The clubhouse presentation is a full-screen board sized to be read across a room, paging through a large field on its own with no cursor and nobody minding it.

It is configured to your screens and your field sizes during implementation rather than being a switch in a standard account.

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Yes, configured for your club during implementation. Sponsor branding can appear on the result page players open, between pages on the clubhouse screen, and on the prize-giving slides.

Sponsor links carry the appropriate rel attributes, so a paid placement never quietly passes search authority.

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A printed QR code for the bar, the tee box or the prize table is set up for your club during implementation.

Sharing the result link is available today from any phone, using the device's own share sheet, and works with WhatsApp, email or anything else on the phone.

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Yes, as implementation work. Your club's colours, logo and icons are applied across the scoring and results experience, including the home-screen app, so what a member opens looks like your club rather than like a supplier.

This is configured for your club under the Branded Club or Club Platform implementation packages. It is not switched on in a standard account.

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Yes, under the Club Platform implementation package. Results can be served from an address like scoring.yourclub.co.za.

You add one DNS record, and the certificate is issued and renewed automatically after that. Club result routes are set not to be indexed, so putting results on your own domain does not put your members into search results.

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Yes, and this is enforced by the software rather than by agreement. There are three roles, and all of them are committee members or staff you invite — golfers never scan or touch anything.

A scorer, a staff member you invite, can photograph cards, resolve exceptions and mark a card as checked. Only an admin can lock a card or publish the result, invite staff, or change what someone else is allowed to do. The person who checked a card and the person who published the result are both recorded.

Superadmin is a protected role rather than a more powerful one: an admin can already do everything, and what the superadmin role adds is that their own role cannot be changed from the users screen, so a club cannot demote its last owner by accident.

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As many as you need. Staff accounts are not charged for; the price is based on the volume of player-rounds you process, not on how many people help you process them.

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In private storage that is not readable from the internet. There are no public access rules on the bucket at all.

When a member of your staff opens a card in the review screen, the image is fetched through a short-lived signed link generated for that request. There is no URL that can be shared or guessed to reach a scorecard image.

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You do. The competitions, the cards, the scores and the results are your club's records.

Every competition exports to CSV, with a row per player, the gross and points for every hole, the totals, the countback figures and the rank. That export is deliberately complete: if you ever stop using ScribbleScore, you leave with your records in a format anything can read.

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Your club is the responsible party for your members' personal information. ScribbleScore is an operator processing it on your instruction, and we process it only to provide the service.

In practice that means: we collect the minimum needed to score a competition, published results are not indexed by search engines, scorecard images are private, and we will delete a person's information on request. Our full privacy policy sets out what is held, why, and for how long.

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Competition records are kept for as long as your club wants them, because that history is the point: a club settles a dispute from it and publishes its honours board from it.

Anyone can ask for their personal information to be removed, and we act on that within 30 days. What survives a deletion is the record that a correction was made, without a name or email attached, because taking that away would remove a result's history from people it does not belong to.

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One player's score processed for one round. A four-player card is four player-rounds.

We price on player-rounds rather than on competitions because that is what actually varies. A club running one big monthly medal and a club running four small midweek competitions do a similar amount of work, and should not pay wildly different amounts for it.

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We talk to you and move you to the tier that fits. We do not cut a competition off half way through prize giving, and we do not bill a surprise.

Allowances reset each month and do not roll over.

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Yes. Every club tier is available annually at twelve months for the price of ten.

Society and golf-day engagements are quoted individually, so any annual arrangement is part of that quote. Discounts are never combined: where more than one could apply, the best single one is used.

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Because the recurring price buys the software, and implementation is the work of making it fit your club: loading your course, setting up your formats and allowances, importing your roster, configuring roles, training the people who will run it, and standing next to you for your first competition.

A society running standard competitions needs very little of that. A club that wants its own branding, its own domain and the clubhouse screens needs a great deal. Charging one blended price would mean the first club subsidising the second.

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Because we would rather quote your club than publish a number and negotiate away from it. Implementation is scoped work, and what it costs depends on how many courses you play, how many formats you run, whether you want your own branding and domain, and how much training your people need.

What each package covers is set out in full on the pricing page, including what it deliberately does not, so you can see exactly what you would be asking us to price. Ask for a quote and you will get a number against your actual scope, not a list price with a discount attached.

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Anything listed as outside the scope on the pricing page, and anything not written into an agreed scope. Add-ons and custom integrations are quoted separately.

We would rather tell you what a package excludes before you buy it than have the conversation afterwards.

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A live session with the people who will actually be running competitions, not a set of documents. Branded Club and Club Platform implementations include a second session and a launch runbook.

Every implementation includes a first competition scored alongside you, so the first time you do it for real, you are not doing it alone.

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Email support at hello@lumanaire.co.za, and during a Club Platform implementation, staffed support through your first full month of competitions.

If something goes wrong at the desk, the paper cards are still in your hand. That is a deliberate property of the design: ScribbleScore never becomes the only copy of the score.

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Book a club demo. We will walk through your competitions, your formats and your volume, and show you the product against a card like yours.

If it fits, implementation typically starts with your course, your formats and your roster, and finishes with a competition scored alongside you.

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